findboutique Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At findboutique, your complete satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the quality of our kitchenware, and we back every purchase with a return and refund process that is straightforward, honest, and fair. Should your order ever fall short of your expectations, our team is ready to make things right.

---

Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, items must be unused, unopened, and resalable in their original condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality control, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us. If a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — simply provide clear photo evidence within 48 hours of delivery.

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale items (clearly labeled "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper storage, mishandling, or failure to follow the product's care instructions after delivery;
• Return requests submitted after the 30-day window without prior written approval from findboutique.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@findboutique.store including your Order Number, the item(s) you want to return, and your reason for the return. If the item arrived damaged or spoiled, please attach clear photos showing the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with instructions for shipping the item back.
3. Pack Securely: Place the item(s) in protective packaging. Mark your RMA number clearly on the outside of the shipping box — never write directly on the original product packaging.
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages arriving without a valid, pre-approved RMA number may face significant processing delays or be refused upon receipt.

---

Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable, except when the return results from a findboutique error (for example, a damaged or incorrect item was sent).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or our return process in general, please contact our support team directly:

• Official Business Name: findboutique
• Customer Support Email: support@findboutique.store
• Customer Support Phone: 13522043605
• Physical Business & Return Address: 7301 west university ave, Gainesville, FL 32607, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST